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General Questions

LPG is Liquefied Petroleum Gas. Liquefied Petroleum Gases (LPG) are obtained by refining of crude oil and from natural gas by oil absorption or refrigerated absorption process.

LP Gases are mixtures of hydrocarbons, which are gaseous at normal ambient temperature and atmospheric pressure, but can be liquefied at normal ambient temperature by application of moderate pressure.

It is a clean burning, non-poisonous, dependable, high calorific value fuel.

LPG is stored and transported in containers as a liquid, but is generally drawn out and used as a gas.

LPG in gaseous state is nearly twice as heavy as air. Any leakage of LPG, therefore, tends to settle down at floor level.

Liquid LPG is almost half as heavy as water. Thus, when liquid LPG gets converted to a gaseous state, it expands by about 250 times. The leakage of liquid LPG is therefore very dangerous.

LPG contains no toxic components such as carbon monoxide and is, therefore, non-poisonous.

Fuel gases will burn only when mixed with air in certain proportions. The minimum and maximum concentrations of a fuel gas in a gas / air mixture between which the mixture can be ignited are termed as the over and upper limit of inflammability - The lower flammability limit for LPG is 2% and the higher limit is 8.5%.

Pure LPG is colourless and odourless. LPG is distinctively odourised to give warning in case of leakage. Its smell is detectable in air at concentrations down to 1/5th of the lower explosive limit.

Lpg can be used for various application such as:

USERSAPPLICATIONS
HouseholdCooking/ Heating / Lighting
AgricultureGrain drying / Weed killing / Preservation of fruits / tobacco curing / Tea drying
AutomobileHeat treatment / Paint baking
CeramicsBiscuit & Glost firing of porcelain & stoneware
Chemicals & DrugsHeating & Drying
ElectricalBulbs & Tube lights manufacture / filament manufacture / Battery

The useful characteristics of LPG fired equipment is summarised below:


Portability : Cylinders can be transported easily to the location or can be fixed to mobile equipment.

Own Storage : Alternate gas suppliers make use of piped delivery system where the customer is affected the moment supply fails. LPG stored in cylinders or bulk installations provide a greater degree of product security.

Wide Turn Down : By this is meant the range of gas flow from maximum to minimum for a particular burner. Burners can be designed to operate over wide range.

Ease Of Control : Gaseous fuels are the easiest to control and are very quick in response i.e. you can light a fire within seconds of turning the burner knob on. Solid fuels are the slowest.

Small Flames : Many processes require a small flame, or a number of small flames rather than a big one. LPG is a good fuel for such applications.

6. Self-Pressurizing: LPG is stored under moderate pressure and therefore no pumps or gravity system is needed to get the fuel to the burner. Simple LPG burners are quite independent of electrical supply.

Consistent Quality : LPG as all petroleum fuels is subject to stringent quality controls and hence it is possible to maintain consistent quality of the product.

Clean Combustion : LPG is a high-grade fuel with negligible impurities producing ean sulphur -free combustion gases. This can be important for many processes especially where the gases come into contact with the products.

Little Maintenance : Many LPG burners are very simple and require little aintenance. The clean combustion gases ensure long life even for the more complex burners.

New LPG Connections are now available on demand in most of the parts of the country. All you need to do is to register your request for a new connection online on our website and get a registration number. You can track the status of your registration online.

In case you are not able to register online for any reason, you can approach the nearest Bharatgas Distributor catering to your area with a proof of identity and proof of your residence address and fill up the KYC form. The distributor will register your name for a new connection and give you a registration reference number.

The various documents accepted as proof of identity and proof of residence is as under:

Proof of Identity*Proof of Address*

 

Voters Identification Card
Aadhaar Number ( UID / EID )
Passport Number
PAN Card number
Voter ID card
ID card issued by Central / State
Driving License

 

Aadhaar  ( UID)
Driving License
Lease Agreement
Voter ID
Telephone /Electricity/ Water bill
Passport
Self-declaration attested by a Gazetted officer
Ration Card
Flat Allotment /Possession letter
House Registration document
LIC Policy
Bank / Credit Card Statement


Self declaration for new connection is acceptable as address proof for non subsidized connection. Format of declaration for same is attached. Copy of updated address proof to be submitted to distributor before delivery of second refill

Self Declaration Format

*In case the State Government insists on any other document or procedure the same shall be fully complied with under the EC act applicable to the State. The above list is only illustrative and not exhaustive.

Distributors stock only ISI certified hotplates. However, it is not mandatory for you to buy your hotplate or any other items from the Distributor. Any make of your choice will suffice as long as it bears the ISI mark.

The Security Deposit applicable for Cylinder and Domestic Pressure Regulator (DPR) are as under:

Applicable charges/Tariff Head for various services
Sr. No.Tariff HeadAmount(Rs incl.GST)
1(a)Security Deposit for 14.2 Kg Cylinder ( for all States except North Eastern states)
Security Deposit for 14.2 Kg Cylinder ( for Seven North Eastern States)
2200.00
2000.00
(b)Security Deposit for 5 Kg Cylinder1150.00
(c)Security Deposit for 19 Kg Cylinder2400.00
(d)Security Deposit for LOT Valve1500.00
(e)Security Deposit for 19 Kg Cylinder with LOT Valve3900.00
(f)Security Deposit for 47.5 Kg Cylinder4900.00
(g)Security Deposit for 47.5 Kg Cylinder with LOT Valve6400.00
2Security Deposit for Pressure Regulator (for all States except North Eastern states)
Security Deposit for Pressure Regulator (for Seven North Eastern States)
250.00
200.00
3Mechanic visit charges(other than leakage) for:
Inspection of hotplate at the time of release of connection if hotplate is not purchased from distributor
or
Mandatory inspection of domestic installation to be done after cleaning the hotplate
or
Servicing of hotplate
236.00
For leakage complaints if found correctNIL
4Suraksha LPG hose1.5 Mtr : 190.00
1.2 Mtr : 170.00
5Visit & Administrative charges for release of New connection and preparation of SV at doorstep of customer (excl. statutory charges levied by State, if any)

Note: Not applicable for online connections with digital payments and connections released from Showroom
118.00
6Installation & Demonstration charges for new connection (with SBC or DBC) / Installation charges for DBC118.00
7Collection of Equipment from customer premises for preparation of Termination Voucher on request of customer118.00
8Administrative charges for issuance of DGCC including cost of DGCC59.00
9Stamp duty applicable only in state of Maharashtra per Subscription Voucher100.00
10Stamp duty applicable only in state of Gujarat per Subscription Voucher300.00


Kindly note:- All charges are inclusive of GST except Stamp duty.

The Bharatgas connection will be released to you immediately on completion of required formalities. At the time of installation of the connection in your kitchen, please allow the Distributor's staff to demonstrate how to use the LPG equipment.

On payment of requisite deposit you will be issued a Subscription Voucher [SV], which you must keep safely.


The Bharatgas Distributor will issue a booklet called the Domestic Consumer Gas Card, popularly known as Blue Book or the Pass Book where the particulars of your LPG connection, the details of supply and other services are entered by the distributor's staff.


Then You would also be issued LPG Safety and Conservation related literature.


In case you need any further information, please contact the Customer Relations centre. The address is displayed at all Bharatgas Distributors' showroom these are also advertised in the Press. You can view the list in the Customer Care section.

Put out all fires in the kitchen. This includes diyas, agarbatties, cigarettes and all naked flames; otherwise any leakage of gas could result in fire.

Switch off all electrical appliances.

Shut the taps on the stove.

Have the rubber tube and all the connections checked for leakage with soap solution.

Insist that your deliveryman checks cylinder valve and O-ring for any leakage.

  • Don't Panic.
    Turn the pressure regulator knob to the OFF position.
  • Put out all fires in the kitchen (including agarbatti and pooja lamp).
  • Open all doors and windows for ventilation.
  • Do not strike a match and do not operate any electric switches (including main switch). Electrical switches and dry cell torches generate spark while switching on or off.
  • Call the Emergency number or the distributor immediately.

Piped-Natural-Gas (PNG) consumers are now allowed by Govt. of India to keep one LPG connection in their household for which supply would be at non-subsidised rate.


In view of the same, PNG consumers whose LPG connections have been blocked can now get their LPG connections unblocked by opting for cylinder supply at non-subsidised rate.


In case you are a PNG consumer but your LPG connection is not blocked, you must convert your LPG connection for receiving supplies at non-subsidised rate as per the Government's policy.


Click here to convert your connection to non-subsidized.


Your LPG connection can also be entrusted in our safe custody against which a Special Termination Voucher called 'Safe Custody TV for PNG consumer' will be given to you. The Safe Custody TV is without any restriction on validity and also transferable to any of the family members (Father, Mother, Son, Daughter, Brother, Sister) anywhere in the country.


No charges will be levied for entrusting your LPG connection in our safe custody.


Click here to download the format for Safe custody TV for PNG Consumer

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